Last Updated: November 11, 2026
Advanced Order Tracker PRO is a WordPress and WooCommerce plugin developed and operated by Marketing Xpart.
This Privacy Policy explains how we collect, access, process, store, share, retain, and protect information when merchants and their customers use Advanced Order Tracker PRO, our websites, AOT Connect Server, WhatsApp Business Platform, Facebook Messenger, Instagram Messaging, courier integrations, and related services.
By using our services, you acknowledge the data practices described in this Privacy Policy. Where required, we or the relevant merchant will obtain appropriate consent or rely on another applicable legal basis for processing personal information.
Business Name: Marketing Xpart
Product Name: Advanced Order Tracker PRO
Official Website: https://marketingxpart.com
Product Website: https://aot.marketingxpart.com
Email: support@marketingxpart.com
Phone: +8801400364470
Business Address: Babupur, Sakhua, Trishal, Mymensingh, Bangladesh
Marketing Xpart operates the Advanced Order Tracker PRO software and the associated AOT Connect Server.
Depending on the features enabled by a merchant, our services may collect or process the following categories of information.
Store owner name, business name, email address, and contact information.
WordPress website URL and plugin configuration.
Plugin license and subscription-related information.
Connected business account identifiers and connection status.
Technical information necessary to provide customer support and maintain service functionality.
Customer name, phone number, and email address.
Billing and shipping addresses.
Order ID, purchased products, order amount, and order status.
Courier name, tracking number, shipment status, and delivery information.
Cash-on-delivery and payment-status information where required for enabled functionality.
Most WooCommerce order information remains within the merchant’s own WordPress and WooCommerce environment. Certain information may be transmitted to connected services when needed to perform requested operations.
When a merchant connects a WhatsApp Business Account through Advanced Order Tracker PRO, we may process:
WhatsApp Business Account ID.
WhatsApp Business Phone Number ID.
Connection credentials and authorization information.
Message templates and template configuration.
Incoming and outgoing messages.
Message identifiers, delivery status, timestamps, and relevant webhook events.
WhatsApp information is processed for features authorized by the merchant, such as order notifications, customer support, and messaging automation.
When a merchant connects Facebook or Instagram, we may process:
Facebook Page ID and connected Instagram account identifiers.
Account authorization and connection information.
Relevant customer messaging identifiers.
Incoming and outgoing messages.
Message timestamps and delivery information.
Webhook events and messaging-related information.
We use this information only for authorized features and purposes permitted by applicable Meta Platform Terms and policies.
We may collect technical information necessary to operate, secure, and troubleshoot our services, including:
IP addresses and request metadata.
Webhook delivery records and processing status.
Server error logs and security events.
API response status and connection-health information.
Plugin version, website URL, and relevant system configuration.
We limit access to technical information according to operational requirements.
We process information to provide and maintain our services, including:
WooCommerce order tracking and courier automation.
Fraud detection and customer verification features.
WhatsApp order notifications and approved template messaging.
Facebook Messenger and Instagram customer communication.
Customer support conversations and authorized automated replies.
Shipment tracking, order updates, and delivery notifications.
Plugin license verification and authorized account connections.
Troubleshooting, security monitoring, and service maintenance.
Detection and prevention of unauthorized activity or misuse.
Improving the reliability, stability, and functionality of our services.
We do not use Meta Platform Data for unrelated advertising or unauthorized profiling.
Merchants are responsible for ensuring that customer communications, including marketing communications where permitted, comply with applicable consent requirements and platform messaging policies.
Advanced Order Tracker PRO may integrate with Meta Platforms through approved APIs, including:
WhatsApp Business Platform / Cloud API.
Facebook Messenger Platform.
Instagram Messaging API.
Facebook Login for Business.
Meta Webhooks and authorized business integrations.
When merchants connect their accounts, authorization is handled through supported Meta authentication and permission flows.
Marketing Xpart does not request merchants’ Facebook or Instagram passwords directly through the plugin.
Access tokens and account credentials are used only for authorized integration operations.
We do not sell Meta Platform Data or share it with unauthorized third parties.
Merchants may disconnect supported Meta integrations. Disconnecting an account stops future processing through that connection, subject to technical limitations and applicable legal obligations.
Removal of access within our system does not necessarily delete historical messages stored independently by Meta or a merchant.
Advanced Order Tracker PRO uses a central connection service known as AOT Connect Server to help merchants connect supported Meta business accounts.
The central service may process account identifiers, authorization information, webhook events, connection status, and message-delivery information required for the requested features.
Each merchant operates an independent WordPress or WooCommerce website.
We implement technical and organizational measures designed to associate connected accounts, authorization credentials, and messaging events with the appropriate merchant.
Information from one merchant is not intended to be accessed or used by another merchant.
If an integration or authorization cannot be verified, processing may be restricted until the issue is resolved.
We may disclose or transmit limited information to third-party services when necessary for authorized functionality.
These services may include:
Meta Platforms for WhatsApp, Facebook Messenger, and Instagram integrations.
WooCommerce and WordPress systems operated by merchants.
Courier and delivery service providers selected by merchants.
SMS gateways and messaging service providers enabled by merchants.
Hosting, infrastructure, security, email, and technical service providers.
We share only information reasonably necessary for the requested purpose, subject to applicable contractual, legal, and platform requirements.
We do not sell personal information collected through our services.
Third-party providers may maintain their own privacy policies and data-processing practices.
Merchants using Advanced Order Tracker PRO are responsible for the personal information they collect through their online stores and for complying with applicable privacy and consumer protection requirements.
This includes:
Providing appropriate privacy notices to their customers.
Obtaining consent where required for messaging or data processing.
Protecting their WordPress administrative accounts.
Managing customer information stored in WooCommerce.
Configuring retention and deletion settings appropriately.
Responding to applicable customer privacy requests.
Where Marketing Xpart processes information on behalf of a merchant, we assist with applicable requests within the scope of the services and our access to that information.
We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, loss, misuse, or disclosure.
Depending on the relevant service, these measures may include:
Secure HTTPS communication.
Restricted administrative access.
Protection of sensitive authentication credentials.
Encryption of sensitive information where implemented.
Signed API requests and webhook verification.
Access controls and connection-ownership checks.
Security monitoring and abuse prevention.
Backup and recovery procedures where applicable.
No online system can guarantee complete security.
Merchants must also keep their websites, plugins, hosting environments, and administrator credentials secure.
We retain personal information only for as long as reasonably necessary to provide requested services, maintain security, resolve technical issues, comply with applicable legal obligations, or fulfill legitimate operational requirements.
Retention depends on the type of information:
WooCommerce Order Data: Generally controlled by the merchant and retained according to the merchant’s store settings and applicable obligations.
Message and Webhook Logs: Retained as needed for messaging functionality, troubleshooting, security, and service operations, subject to applicable retention settings and requirements.
Meta Connection Credentials: Retained while the connection remains authorized and required for service functionality. When a connection is disconnected or revoked, the relevant credentials are removed or invalidated as appropriate.
Technical and Security Logs: Retained for a period reasonably necessary for security analysis, troubleshooting, and operational needs.
Backup Copies: Information may remain temporarily in backups until the applicable backup retention cycle expires, subject to legal or technical requirements.
We periodically review information that is no longer necessary and delete or de-identify it where appropriate.
Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of their personal information.
Requests may be submitted through:
Email: support@marketingxpart.com
For information stored by an individual merchant in its WordPress or WooCommerce website, we may direct the request to that merchant or coordinate with the merchant as appropriate.
We may request reasonable information to verify identity and prevent unauthorized disclosure or deletion.
Users and merchants may request deletion of eligible personal information processed by Advanced Order Tracker PRO.
To submit a deletion request, follow our instructions:
User Data Deletion Instructions:
https://aot.marketingxpart.com/user-data-deletion-instructions
We aim to acknowledge requests within 7 business days and complete verified, eligible deletion requests within 30 calendar days where reasonably possible.
Additional time may be necessary for identity verification, merchant coordination, technical limitations, or applicable legal requirements. We will communicate material delays where appropriate.
Certain records may need to be retained where required or permitted by law.
Our services may involve infrastructure or third-party platforms operating in countries other than the user’s country of residence.
Where applicable, we take reasonable measures to ensure that international processing and transfers comply with relevant legal and contractual requirements.
Advanced Order Tracker PRO is intended for businesses and their authorized users.
Our services are not specifically directed toward children. We do not knowingly collect children’s personal information directly for independent marketing purposes.
If you believe information about a child has been processed inappropriately, contact us to request review and appropriate action.
We may update this Privacy Policy to reflect changes in our services, security practices, integrations, or applicable requirements.
Updated versions will be published on this page with a revised “Last Updated” date.
Where required, we will provide additional notice of material changes.
If you have questions about this Privacy Policy, personal information, or our data protection practices, please contact:
Marketing Xpart
Product: Advanced Order Tracker PRO
Email: support@marketingxpart.com
Phone: +8801400364470
Website: https://marketingxpart.com
Product Website: https://aot.marketingxpart.com
Address: Babupur, Sakhua, Trishal, Mymensingh, Bangladesh
We are committed to handling personal information responsibly and improving the privacy and security of our services.