Last Updated: November 11, 2026
Advanced Order Tracker PRO is a WordPress and WooCommerce plugin developed and operated by Marketing Xpart.
We respect the privacy of merchants and their customers.
This page explains how users can request access to, review of, or deletion of personal information processed through Advanced Order Tracker PRO, AOT Connect Server, WhatsApp Business, Facebook Messenger, Instagram integrations, and related services.
Depending on the services used, deletion requests may involve the following categories of personal information.
Customer name, phone number, and email address.
Billing and shipping addresses.
Order ID, tracking number, and order-status information.
Customer communication and relevant delivery records.
WhatsApp Business messages and related message records.
Facebook Messenger conversation records.
Instagram Direct Message records.
Message delivery status and timestamps.
Related communication logs where applicable.
Connected Facebook Page information.
Connected Instagram Professional Account identifiers.
Connected WhatsApp Business Account information.
Meta connection and authorization data.
Relevant plugin account and configuration information.
Webhook processing records.
API activity and technical logs.
Relevant security and connection records.
Deletion depends on where the information is stored, the requesting person’s authority, applicable requirements, and whether the information must be retained for a legitimate or legally required purpose.
To request deletion of eligible personal information, send an email to:
Email Subject:
Data Deletion Request – Advanced Order Tracker PRO
Please include the following information where available:
Your name.
Your contact email address or phone number.
Your order ID or relevant account identifier, if applicable.
The website or online store where you used Advanced Order Tracker PRO.
Whether your request relates to WhatsApp, Facebook Messenger, Instagram, WooCommerce, or another service.
A short description of the information you want deleted.
Please do not send passwords, OTP codes, Meta access tokens, or other sensitive authentication credentials in your email.
To protect personal information, we may need to verify your identity or your authority to submit the request.
Verification helps prevent unauthorized users from requesting deletion of another person’s information.
We will request only information reasonably necessary to verify and process your request.
If the information is controlled by a merchant, we may need to coordinate with that merchant before processing the request.
Advanced Order Tracker PRO is installed on independent merchant-owned WordPress and WooCommerce websites.
Some customer information, including order details, delivery addresses, transaction records, and communication logs, may be stored directly in the merchant’s database.
Marketing Xpart does not have unrestricted control over every merchant’s WordPress database.
If your request concerns information stored by a merchant, we may refer you to that merchant or coordinate with the merchant where appropriate.
The merchant may need to process the request directly, including reviewing any legal requirements to retain order, tax, payment, or transaction records.
Marketing Xpart operates the AOT Connect Server used for supported Meta business-account integrations.
Depending on the connected features, this service may process Meta account identifiers, connection status, authorization information, relevant webhook records, and message-routing information.
For verified and eligible requests, Marketing Xpart will review information stored within systems under its control and delete, de-identify, disconnect, or otherwise appropriately restrict the relevant information.
Disconnecting a Meta account may invalidate its authorization within our service, but does not automatically delete all historical information held independently by Meta or the merchant.
Advanced Order Tracker PRO may process information received through authorized Meta integrations.
If you wish to remove access granted to our application, you may also review connected apps and business integrations through the relevant Facebook, Instagram, WhatsApp, or Meta Business account settings.
You may remove or revoke an authorized integration where supported by Meta.
Revoking access may stop future data access or messaging, but it may not automatically delete historical records retained within an independent merchant website or other third-party service.
For removal of eligible records processed by Marketing Xpart, contact us using the instructions on this page.
Data held independently by Meta is subject to Meta’s own privacy and data-management procedures.
We aim to:
Acknowledge a deletion request within 7 business days.
Complete a verified and eligible deletion request within 30 calendar days where reasonably possible.
The time required may vary depending on the complexity of the request, identity verification, the location of the data, merchant coordination, applicable legal obligations, and technical requirements.
If additional time is required, we will aim to inform you and explain the reason for the delay.
We will not charge a fee for an ordinary eligible deletion request, except where permitted by applicable law in exceptional circumstances.
After completing a verified deletion request, we will send confirmation to the contact email address associated with the request, where available and appropriate.
The confirmation may explain:
The categories of information deleted or de-identified.
Whether any information could not be removed.
Whether a merchant must take additional action.
Whether certain records must be retained for legal, security, or other permitted reasons.
We may provide an update instead of final confirmation if the request is still being processed.
Certain information may not be immediately deleted if retention is necessary or permitted for:
Applicable legal or regulatory obligations.
Financial, tax, or transaction recordkeeping.
Security incident investigation.
Fraud prevention or protection against unauthorized activity.
Establishment, exercise, or defense of legal claims.
Temporary backup retention and recovery requirements.
Where possible, retained information will be limited to what is reasonably necessary for the applicable purpose and protected against unauthorized access.
For more information about how Advanced Order Tracker PRO processes and protects personal information, please review our Privacy Policy:
https://aot.marketingxpart.com/privacy-policy
For privacy questions, account disconnection, or data deletion requests, contact:
Marketing Xpart
Product: Advanced Order Tracker PRO
Email: support@marketingxpart.com
Phone: +8801400364470
Website: https://marketingxpart.com
Product Website: https://aot.marketingxpart.com
Business Address: Babupur, Sakhua, Trishal, Mymensingh, Bangladesh
Data Deletion Email Subject:
Data Deletion Request – Advanced Order Tracker PRO
We are committed to reviewing legitimate privacy requests, protecting personal information, and communicating clearly about the outcome of deletion requests.